A Trusted Business Process Outsourcing Company

Outsourcing That Feels
In-House

Dedicated teams paired with AI-enhanced workflows deliver seamless, scalable support, optimizing efficiency while maintaining human-centered customer experiences for growing businesses

Outsourcing That Feels In-House

Dedicated teams that work as a seamless extension of your brand, built to scale as your business grows.

Global Footprint

4 Strategic Locations Across LATAM & APAC

Proven Clientele

400+ Clients Trust Our Outsourcing Solutions

Multilingual Support

Fluent in 10+ Languages for Seamless Communication

Industry Agnostic

Optimized Operations Across 20+ Sectors

Outsourcing Services That Elevate CX

Customer Service Outsourcing

We combine skilled people and smart systems to handle the work that powers your business. Whether it’s customer care, technical support, or back office tasks, our outsourcing services put CX and growth first.

Technical Support Outsourcing

Provide reliable tech support without stretching your in-house team. From Tier 1 troubleshooting to advanced IT help desk services, we keep customers supported and businesses running smoothly.

Call Center Outsourcing

Expand capacity and deliver 24/7 coverage with our call center solutions. Whether it’s inbound calls, order taking, or B2B outreach, our agents are trained to represent your brand with professionalism.

Back Office Outsourcing

Free up internal resources by outsourcing the processes that keep your business moving. Our back office teams manage the details so you can focus on strategy and growth.

AI Customer Support Solutions

Modern businesses need more than manpower. They need intelligence. We combine AI-driven workflows with human expertise to optimize support, cut costs, and scale seamlessly.

Our Expertise Across Industries

Every industry has its own challenges. Our outsourcing expertise helps companies overcome bottlenecks, scale faster, and deliver better customer experiences no matter the sector.

E-commerce Customer Service Outsourcing

We help e-commerce businesses scale customer support with live chat, email, and order handling solutions, ensuring smooth shopping experiences and improving retention at every stage.

SaaS and Technology Support Outsourcing

Our SaaS and technology outsourcing services deliver reliable Tier 1 and Tier 2 support, empowering companies to resolve customer issues quickly, reduce churn, and strengthen long-term loyalty.

From patient scheduling to billing and support, our healthcare BPO outsourcing improves efficiency, reduces admin strain, and ensures compliance while enhancing patient experience and operational performance.

Real Estate and Property Management Outsourcing

We streamline real estate operations with leasing support, tenant communication, and back office outsourcing, helping property managers save time, reduce costs, and scale their portfolios.

Insurance Outsourcing Services

Our insurance outsourcing services manage policy administration, claims processing, and customer care, ensuring faster turnaround times, reduced costs, and improved client satisfaction across insurance operations.

Telecom Customer Support Outsourcing

We provide multichannel outsourcing for telecom businesses, handling customer inquiries, billing questions, and technical support efficiently, ensuring high-quality experiences and reducing churn with reliable coverage.

Construction Outsourcing Services

Construction firms rely on us for administrative, scheduling, and project coordination outsourcing, reducing overhead and freeing teams to focus on quality delivery and sustainable growth.

Logistics and Supply Chain Outsourcing

We optimize logistics and supply chain businesses with outsourcing solutions for data entry, order management, and tracking, boosting efficiency and ensuring reliable, timely delivery performance.

Virtual Assistant and Professional Outsourcing

Our professional virtual assistants handle scheduling, data entry, research, and admin support, giving you flexible resources that improve efficiency, reduce costs, and free time for growth.

Platform-Specific Outsourcing Solution

Our platform-specific outsourcing ensures customers receive consistent, high-quality experiences while your business benefits from streamlined processes and scalable support.

Trusted by Growing Businesses Worldwide

We’re proud to be the trusted partner behind so many success stories. Hear directly from the businesses that rely on our outsourcing solutions.

“What sets Callmax apart is their incredible responsiveness when things get tough. Anytime there’s an escalation or operational hiccup, their operations and client services teams are immediately on it proactive, composed, and solution-focused. We never feel like we’re left on our own. Their support is not just consistent it’s unwavering. That level of partnership is rare and deeply valued.”

Marcus L.

Director of Client Services, Confidential Company

“The Callmax team came in with a strong command of our systems Salesforce, our phone platform, and internal tools. Honestly, they knew the platforms better than some of our own staff. Their ability to plug in quickly, without disrupting our workflows or requiring lengthy training, made onboarding smooth and efficient. It felt less like outsourcing and more like adding seasoned pros to our team.”

Silvia T.

Owner

"When we first partnered with Callmax, we didn’t have formal training materials in place. Not only did their team step in and help us build a structured training library from scratch they used it to onboard their agents efficiently and consistently. The best part? We ended up adopting the same materials internally. Their initiative didn’t just support their team; it elevated our entire training process."

James Carter

Operations Manager, ClearPath Health

"From the start, Callmax made everything easy. The onboarding process was incredibly smooth clear timelines, responsive communication, and zero surprises. The contract was flexible, which gave me peace of mind as a smaller operation starting with just 10 FTEs. Honestly, I felt like I had more support and resources than I expected at that stage, which gave us the confidence and structure to scale the right way."

Daniel R.

Founder, StratusCX

"I’ll admit I was skeptical about outsourcing at first. But Callmax quickly changed that. Their structured approach, attention to detail, and professionalism stood out right away. They provided a clear BAA, emphasized data privacy from day one, and ran an impressively organized training and nesting process. It became clear these weren’t just agents they were experienced professionals who knew exactly what they were doing. That gave me real peace of mind."

Vince R.

COO, VitalBridge Care Services

Our Proven Process ForScaling Support

We help you scale without the chaos. Our process ensures the right people, workflows, and systems are in place to support long-term business growth.

1. Assess & Align

We collaborate with your team to understand your goals and align with your priorities, ensuring our support strategy complements your mission.

2. Integrate & Document

Our team immerses in your workflows, documenting processes thoroughly to create a roadmap for seamless integration and smooth operations.

3. Execute & Support

With clear alignment in place, we take ownership of daily operations, delivering reliable support that improves efficiency and customer satisfaction.

4. Monitor & Optimize

We continuously track performance, analyze results, and refine processes to improve compliance, efficiency, and long-term scalability.

Why Businesses Choose Callmax

From startups to enterprises, companies partner with Callmax to scale faster, reduce costs, and keep their customer experience seamless as they grow.

  • Dedicated Team

    Our agents are assigned exclusively to your company and adapt to your policies and tone, becoming a seamless extension of your team.

  • Multilingual Support

    Communicate clearly with agents fluent in English, Spanish, and 10+ other languages to serve diverse audiences.

  • Seamless Tech Integration

    Leverage your existing phone/CRM systems or utilize ours, we adapt to your current setup for a hassle-free transition and optimal workflow.

  • Customized Training

    We co-create training through ‘Train the Trainer’ sessions to align agents with your product and service knowledge.

  • Results-Driven Performance Management

    Monitor performance with custom KPIs and regular reports that provide real-time insights into operations and customer experience.

Trusted by 400+ Businesses

About Us

Callmax, founded in New York in 2012, was created to empower small and mid-sized businesses to compete in industries dominated by large corporations by providing scalable, cost-effective operational support. As a Business Process Outsourcing (BPO) provider, Callmax streamlines operations through services such as customer support, data management, and industry-specific solutions, acting as an extension of clients’ teams to enhance efficiency, adaptability, and growth.

24/7

Support Coverage

94%

Client Retention Rate

Frequently Asked Questions

Is outsourcing only for large companies?

No! In fact, many of our clients are small and mid-sized businesses. Outsourcing is especially valuable for companies that want to scale efficiently without the overhead of hiring and managing in-house teams.

What does onboarding look like? How long does it take?

Onboarding is typically quick and stress-free. We guide you through a structured process that includes agreement signatures, knowledge transfer, training design, and systems integration. Depending on complexity, onboarding can take as little as 1–3 weeks.

What kind of support functions can I outsource with Callmax?

You can outsource a wide range of roles, including customer service (voice, chat, email), back-office support, compliance support, technical assistance, data entry, appointment setting, and more. We also offer specialized services that require industry-specific knowledge.

How secure is my customer data with Callmax?

Very secure. We follow strict data protection protocols and are fully compliant with privacy regulations. We also sign Business Associate Agreements (BAAs) and other security documents as needed to protect your information and your customers’.

Will I lose control of my business operations if I outsource?

Not at all. You stay in full control. Think of us as an extension of your team. We operate based on your processes, goals, and performance standards. You set the direction, and we execute with precision.

How do you ensure quality and consistency?

We use structured training, regular performance monitoring, quality assurance protocols, and transparent reporting to ensure that every interaction reflects your brand’s standards. You’ll have full visibility into our work.

What if I don’t have training materials or documented processes?

No problem! We’ve helped many clients build their training documentation from scratch. Our team can work with you to develop materials that are used to train both our agents and your internal staff.

Do I have to sign a contract?

Yes, but our contracts are flexible with no long-term commitments. They also cover important confidentiality and data privacy protections to keep your data safe.

We’re growing fast. Can you start small and scale up quickly?

Absolutely! Our team and systems are built to grow with you. Whether you add clients, locations, or services, we’ll adjust our support to fit your needs without missing a beat.

What makes Callmax different from other outsourcing providers?

We focus on high-touch support, clear communication, and tailored solutions. Our team brings experience across industries, systems, and tools, so we integrate quickly and deliver value fast. You’re not just getting agents, you’re gaining a strategic partner.

How do you report performance to us?

We provide regular performance reports daily or weekly, based on what works best for you. We also recommend scheduled meetings to review progress, discuss priorities, and address any concerns.

We already have our own phone system and emails. How does that work?

No need to change what works! We integrate smoothly with your existing phone systems and email, so there’s no disruption to your operations.

Contact Us

Let’s Talk About Your
Specific Needs

Have questions or want to learn more? Reach out to discuss how we can support your needs and help you achieve your goals. Our team is ready to provide personalized guidance and solutions.

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Callmax, founded in New York in 2012, was created to empower small and mid-sized businesses to compete in industries dominated by large corporations by providing scalable, cost-effective operational support.

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